Refund policy

Return & Refund Policy

Digital Products — ARTSITE

ARTSITE: One Day Edition and ARTSITE PRO are digital products delivered electronically. Because the files can be fully downloaded, opened, and used as soon as access is granted, all ARTSITE sales are final once the download link has been accessed or the files have been delivered.

This means:

Refunds are not available for change of mind, failure to complete the program, accidental purchase, or dissatisfaction with the content after the files have been accessed or downloaded.
Please review the product description and Buyer License Terms before purchasing. These explain what is included and how the files may be used.

Delivery or File Problems

If you do not receive a working download link, or a file is genuinely corrupted, incomplete, missing, or cannot be opened, contact SAVO888 within seven days of purchase. Include your order number and a description of the problem.

Once the issue is confirmed, SAVO888 will provide a replacement file or issue a refund for the affected digital product.

Email Digital Product Support

ARTSITE products are not physically shipped. The shipping-related sections below do not apply to ARTSITE purchases.

Artwork, Prints & Physical Products

Every SAVO888 order is prepared and packaged with care. Please review this policy before purchasing artwork, prints, posters, stickers, commissions, or original pieces.

All Sales Are Final

SAVO888 does not accept returns or issue refunds for change of mind, sizing, personal preference, color variation, or accidental purchases after an order has shipped.

The exception is an item that arrives damaged, defective, or incorrect because of packaging, fulfillment, or shipping.

Damaged or Incorrect Orders

Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact SAVO888 within seven days of delivery.

Your message must include:

Your full name
Your order number
A description of the problem
Clear photographs of the item
Clear photographs of the packaging

Once the issue is reviewed and confirmed, SAVO888 will replace the affected item or issue a refund for that item.

Report an Order Problem

Order Changes and Cancellations

Orders may be changed or cancelled only before they have been packaged or shipped. Once an order has been handed to the shipping carrier, it cannot be cancelled or modified.

Commissions

Commissioned and custom artwork is non-refundable once work has begun. A deposit may be required before work starts. That deposit is non-refundable if the buyer cancels after work has begun.

Original Artwork

Original paintings and one-of-one artwork are sold as-is and are final sale. Buyers are encouraged to request additional photographs or information before purchasing.

Color Variation

Colors may appear slightly different between screens and printed materials. Minor color differences are normal and are not considered defects.

Lost or Stolen Packages

Tracking information is provided when available. SAVO888 will assist with delayed packages but is not responsible for packages marked delivered by the carrier that are later lost or stolen.

Do Not Send Items Without Approval

Do not mail or return an item without contacting SAVO888 first. Unauthorized returns will not be accepted. If a return is approved because of a confirmed damaged or incorrect order, shipping instructions will be provided directly by email.